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Create order from the chaos of the information explosion


For today’s CIO, the biggest risk is losing control over their information. Also known as “digital creep”, this was one of the key concerns for many CIOs who participated in a recent survey.

Objective conducted in-depth interviews with various CIOs from government and regulated industries to uncover the key challenges their organizations face when it comes to information management and how they plan to address them in the coming months and years.

Among their concerns was managing the vast amounts of information being created, with 41 percent of CIOs citing information proliferation as their top information management challenge.

Information explosion opens news risks

CIOs’ intense focus on digital is not surprising when you consider the amount of content we create. A little over ten years ago, all the storage capacity in the world was about 487 exabytes. It is assumed that by 2025 we will create the same volume in less than two days.

CIOs in the public sector are dealing with an information explosion on two fronts: both information coming from the public and information created within their organizations. Much of this information is stored on such network drives, cloud storage systems, business systems and e-mail.

This uncontrolled information exposes the organization to greater reputational, legal and security risk. For example, we’ve seen a surge in ROT (Redundant, Obsolete, Trivial) information, which has led to many data quality, management, and usability issues.

Personally identifiable information is at increased risk

An even more troubling trend is the rise of personally identifiable information (PII) breaches. IBM 2020 The cost of reporting a data breach found that 80 percent of businesses had documents that compromised identifying information.

Another Research by cyber security company Varonis found that in 15 percent of organizations, more than a million files were accessible to every employee of the company, including documents with sensitive personal information.

Data rich but information poor

The consensus among CIOs surveyed was that their organizations were “data-rich but information-poor.”

And many are looking for ways to connect and synthesize this information to gain insight and benefit from it. At the same time, there was a strong sense of the need to balance this capacity with the need to maintain compliance with record keeping legislation, a consideration that remains a top priority for public sector organizations and regulated industries.

As they plan for the digital future, the CIOs we surveyed are working on a holistic approach to information management.

But 21 percent of CIOs said their organization lacked a broader information and data management strategy, and many felt their CIOs were more focused on records than on a broader information management strategy.

To learn more about the challenges facing CIOs in the public sector and regulated industries, download our white paper: How IT directors curb the spread of information.

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