The past few weeks have been shocking for Australians whose data has been breached. Medibank has revealed that the data of 3.9 million customers was exposed to hackers.
In a statement released by the company, it confirmed that all personal data of Medibank, ahm and foreign student customers had been exposed in a cyber breach.
The company was in constant communication with its customers, updating the results of its investigations every few days. Although the data was accessed, the company did not confirm where the data was stolen.
Cyber security experts have told the ABC that Medibank has been breached worse than Optus as it relates to medical information. With the ongoing data breach across Australia, how has Medibank communicated with its customers? The company ensures that it stays in touch with its customers as email and its website are regularly updated.
What is Medibank doing to help its customers?
Medibank offers financial support to customers who have been made vulnerable by crime. The company encourages customers in this situation to contact them directly.
The company also offered free identity monitoring services to its customers who had their primary ID compromised. He also said he would cover fees for reissuing identity documents that have been compromised due to crime.
What type of information was accessed?
Medibank said the hackers obtained names, addresses, dates of birth, Medicare numbers, policy numbers, phone numbers and claims data. They also gained access to some passport details in relation to the international student policy.
There has been a lot of negative reaction to Optus’ poor handling of the crisis, but few have criticized Medibank’s handling of the cyber attack.
The Sydney Morning Herald highlighted that the former head of the government’s Australian Cyber Security Center, Alastair McGibbon, had made no comment about the Medibank cyber attack. This could be due to Medibank’s constant updates, even though nearly four million of its customers could be affected.
Despite Medibank permanent connections together with members and the public, they examine the data collected by the hacker.