The Queensland couple received a credit card bill of $ 15,000 and they have no flights to show for it after an airline employee overstated their payment method.
Dennis and Pat Amor of Bundaberg wanted to book return flights from Hervey Bay to Melbourne, which usually cost $ 400 to visit the family after two years of separation.
The couple called Qantas on Saturday, when the usually simple process turned into a nightmare after an employee repeatedly told them their bookings had been rejected.
In the shocking turn of events, the employee handled the booking 15 times, accumulating a grim debt that has not yet been repaid.
“She wanted a credit card, we gave her the number, and she said he refused,” said Mrs. Amor.
“She never refused, and she apparently tried to push him again and again.”
Concerned that the card was constantly refused, the couple contacted their credit provider MasterCard to discover a large $ 15,000 bill.
“They just said there was a $ 15,000 card on the card because there were 15 transactions, so we were very confused,” Mrs. Amor said.
The airline was unable to respond to the pair, despite repeated calls for changes in payments.
“Eventually I got a member of support,” Mrs. Amor said
“He assured me he was going to deal with their financial team and he would call me the same day or the next day, but he didn’t.”
After the calls back, MasterCard returned the pair $ 11,000, but the pair still owes $ 4,000.
This was reported by a Qantas spokesman Current casethat the airline did not withhold money from the Amors.
“We are finding out why the customer was charged more than once, but it seems to be a problem with their credit card,” they said.
A MasterCard spokesman said the credit provider only facilitated secure and secure payments.
“Banks are solely responsible for withholding customer funds and authorizing payments. As a result, any necessary fixes are the responsibility of Qantas and the issuing bank, ”they said.
After the events, the couple said they could not fly with the airline until the incident was resolved.
“We feel that we are the only people in Australia who are banned from flying Qantas,” said Mrs Amor.
“It does not seem fair to us. We are disappointed. We are evil. “
Fully determined to see her family, the Amors were forced to book alternative flights to Jetstar, extending their journey from home.
Now the couple has to drive from their home in Gin Gin to Sunshine Coast Airport, which takes more than three hours by car to board their flight.
“It’s about four hours on the road instead of an hour and a half,” said Mrs. Amor.